Scheduling a Funeral Service
The process to schedule a burial at Arlington National Cemetery can be complex, and we handle each family's request individually with the utmost care and professionalism. Each request is unique. The length of time it takes for scheduling depends on many factors, including the family's ability to provide all documents to verify eligibility, the type of remains, the military resources available and any special requests (such as requests for the chapel located on Joint Base Myer-Henderson Hall).
When the family or funeral home makes the first call to the customer service center, they are given a case number for tracking purposes and are asked to fax or e-mail all required documents for review. The cemetery staff will need to establish and confirm that the service member is eligible for burial at Arlington. We recommend that you have all of the required documentation together before you call to schedule the service. Any documents requested by cemetery staff can be e-mailed to email@example.com and must include the case number provided by the customer service center. Please Note: Arlington National Cemetery will not respond to other inquiries via this email box.
The required documents are the DD214 (or service equivalent) with an honorable character of service to establish eligibility for the eligible service member, death certificate, and cremation certificate, if applicable. It is the family's responsibility to provide the service member's eligibility documents. A service will not be scheduled until all required documents are received. Click here for instructions on how to make an emergency records request.
Families will be required to validate that an urn contains 100 percent of the decedent's remains received from the crematorium or funeral home before Arlington National Cemetery conducts the burial service.
For more information, please see our fact sheet on wait times.
Arlington National Cemetery (ANC), the Army National Military Cemeteries and the U.S. Army do not recommend, endorse or contract with any photographers, videographers, limousine, private coach services, florists or hotels for the purposes of providing those and related services to family members laying their loved ones to rest at Arlington National Cemetery. There is no official photographer, videographer, florist or bagpiper for families interring their loved one at ANC, if a person so represents themselves to you they may be attempting to scam or mislead you. Finally, if an email address or website does not end in: .mil, this person is not connected to ANC or the Army and may also be attempting to scam or mislead you. Please exercise great caution in choosing to conduct any business with such company or person(s).
UPDATE: December 26, 2021
Due to COVID and other factors, the weeks timeframe for scheduling funerals have increased. The timeframe for scheduling may take several additional months than depicted on the document above. Please call our call center at 877-907-8585 for current wait times.