Upon the death of the veteran or veteran's spouse, the surviving spouse or personal
representative should contact a local funeral home to arrange for any desired services
in the hometown. The surviving spouse, personal representative, or the funeral director
should telephone the Arlington National Cemetery’s Customer Service Call Center
at (877) 907-8585 to arrange for the interment/inurnment service.
An individual case number will be assigned and a cemetery representative will call
the point of contact to establish eligibility. Before scheduling the service, the
cemetery staff will need to determine the eligibility of the deceased in accordance
with Arlington National Cemetery interment eligibility criteria. Upon verification
of eligibility, the cemetery staff will reserve the necessary ceremonial resources
and schedule the interment.
The cemetery staff needs
documentation to show an unbroken chain of custody for the remains of the deceased.
Families will be required to validate that that an urn contains 100 percent
of the decedent's remains received from the crematorium or funeral home
before Arlington National Cemetery conducts the burial service.
Any documents requested by the cemetery staff can be faxed to the cemetery at telephone
number (571) 256-3334 or emailed to
firstname.lastname@example.org and must include the case number provided by the
Customer Service Call Center.
Please Note: Arlington National Cemetery will not respond
to other inquiries via this email box.