Scheduling a Funeral Service

Burial at Arlington National Cemetery

Upon the death of the veteran or veteran's spouse, the surviving spouse or personal representative should contact a local funeral home to arrange for any desired services in the hometown. The primary next-of-kin, personal representative, or the funeral director should telephone the Arlington National Cemetery's customer service call center at (877) 907-8585 to arrange for the interment/inurnment service.

An individual case number will be assigned and a cemetery representative will call the point of contact to establish eligibility. Before scheduling the service, the cemetery staff will need to determine the eligibility of the deceased in accordance with Arlington National Cemetery interment eligibility criteria. Upon verification of eligibility, the cemetery staff will reserve the necessary ceremonial resources and schedule the interment.

The required documents are the DD214 (or service equivalent) to establish eligibility for the eligible service member, death certificate, and cremation certificate if applicable. It is the family's responsibility to provide the service member's eligibility documents. A service will not be scheduled until all required documents are received.

The cemetery staff also needs documentation to show an unbroken chain of custody for the remains of the deceased.

Families will be required to validate that that an urn contains 100 percent of the decedent's remains received from the crematorium or funeral home before Arlington National Cemetery conducts the burial service.

Any documents requested by the cemetery staff can be faxed to the cemetery at telephone number (571) 256-3334 or emailed to arlingtoncemetery.isb@mail.mil and must include the case number provided by the customer service call center.

Please Note: Arlington National Cemetery will not respond to other inquiries via this email box.

Thank you.