Upon the death of the veteran or veteran's spouse, the surviving spouse or
personal representative should contact a local funeral home to arrange for
any desired services in the hometown. The surviving spouse, personal
representative, or the funeral director should telephone the Arlington
National Cemetery's customer service call center at (877) 907-8585 to
arrange for the interment/inurnment service.
An individual case number will be assigned and a cemetery representative
will call the point of contact to establish eligibility. Before scheduling
the service, the cemetery staff will need to determine the eligibility of
the deceased in accordance with Arlington National Cemetery interment
eligibility criteria. Upon verification of eligibility, the cemetery staff
will reserve the necessary ceremonial resources and schedule the interment.
The required documents are the DD214 (or service equivalent) to establish
eligibility for the eligible service member, death certificate, and
cremation certificate if applicable. It is the family's responsibility to
provide the service member's eligibility documents. A service will not be
scheduled until all required documents are received.
The cemetery staff also needs
documentation to show an unbroken chain of custody for the remains of the deceased.
Families will be required to validate that that an urn contains 100 percent
of the decedent's remains received from the crematorium or funeral home
before Arlington National Cemetery conducts the burial service.
Any documents requested by the cemetery staff can be faxed to the cemetery at telephone
number (571) 256-3334 or emailed to
email@example.com and must include the case number provided by the
customer service call center.
Please Note: Arlington National Cemetery will not respond to other inquiries
via this email box.